Behind you every step of the way
IT should enable your business to grow, not slow it down. As one of the top managed IT support services providers, Safeitservicesupport helps you gain and maintain an unfair competitive advantage by managing the technology essential to the success of your business. Our Managed IT services are tailored to meet your needs, from employee to full management of your complex IT infrastructure. Let us provide you with industry-leading IT management services.
Customized Business IT
We work with many types of IT customers with unique needs and very different budget levels. We craft an IT plan and budget for each customer to help them get the best value and strategically select their services and products. A simple, firm-fixed managed services IT pricing agreement, with no term commitment required.
Personal User Support
We provide on-site expert, friendly technical support to business, home and office users. We have a strong emphasis on explanation, friendly communication and loking forward resolving issues. We work around your schedule to help you get the service when you need it.
Friendly Local Helpdesk
Our full time help desk team is at your service when you need them most. We offer remote assistance, on-site visits, and online resources such as our advanced ticketing system and customer knowledge base. Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help with a minimal wait.
Service Level Agreement
Safeitservicesupport will outline every covered service in your service level agreement to eliminate surprise costs and uncovered services. Safeitservicesupport provides several packages – everything from complete coverage to remote-only or tools-only support. We will help you find a service level agreement just right for your business’s IT network support needs.
IT inventory and tracking
We manage your IT inventory and document your systems so that you can keep track of what you have and where it is. Stop worrying about where your machines are and start receiving a monthly report on their status, health, location, and configuration.
Workstation management and maintenance
Rest assured knowing that our advanced monitoring software checks all of your devices 24 hours per day, automatically alerting us to start working on your problems before they interrupt your work.
On-site and remote support
Schedule an appointment to get help on site, or call/email us for a faster response. We use powerful software to share your screen and get you help in the blink of an eye.
Workstation upgrades and replacements
You’ll know when it’s time to upgrade or replace your workstations thanks to our advanced monitoring system. When it is, we’ll make it seamless by helping you select the right equipment, then onboarding it with minimal user impact.
Why Safeitservicesupport?
- Domain Knowledge: We have accumulated deep domain knowledge in diverse IT infrastructure components including hardware, network, applications, etc.
- Human Resources: More than 100+ IT employees working for various industries on a wide range of technologies.
- Flexibility: We provide flexible and customized solutions to satisfy a wide range of customer needs.
- Customer Satisfaction: We believe that end-users are more than just users, they are customers as well. This core value is reflected in the service our agents provide, and has helped our clients increase their customer satisfaction (CSAT) scores.
- Quality: Continuous quality improvement.
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IT Support Services:
- Server Management
- System Backup & Restore
- Emergency Support
- Network Troubleshooting
- Remote Installation
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